Your Voice. Our Action.

Your Voice. Our Action

We’re always here to listen. Your ideas, concerns, and suggestions help us improve your experience and make Newcastle Australia a better place for everyone. If you’d like to chat with us, share feedback, or get guidance, we’re happy to help.

We’re always here to listen. Your ideas, concerns, and suggestions help us improve your experience and make Newcastle Australia a better place for everyone. If you’d like to chat with us, share feedback, or get guidance, we’re happy to help.

Contact Us Anytime

Email singapore-studentcentral@newcastle.edu.au if you would like to:

  • Make an appointment
  • Get advice on what to do next
  • Share suggestions
  • Feedback
  • Ask questions about any part of your student experience

Contact Us Anytime

Email singapore-studentcentral@newcastle.edu.au if you would like to:

  • Make an appointment
  • Get advice on what to do next
  • Share suggestions
  • Feedback
  • Ask questions about any part of your student experience

Your feedback shapes how we improve

Every suggestion, comment, and experience you share helps us build a better, smoother, and more supportive learning journey. Here’s how your voice led to real changes at Newcastle Australia.

Your Voice Date Our Action Date
Request for online credit card payment
2024 Annual Student Satisfaction Survey
Launched online credit card payment via 2C2P
July 2025
Easier access to physical textbooks
2024 Annual Student Satisfaction Survey
You needed easier access to physical textbooks. We purchased physical textbook sets (where available) for student use starting Trimester 3, 2025. Students now have more convenient access to required hardcopy materials on campus.
Tri 3 2025
Faster access to official receipts
Tri 2 2025
You wanted quicker access to official receipts. We launched local issuance of invoices and receipts via the Student Management System (SMS Phase 1) in Trimester 2, 2025. Receipts are now processed locally and much faster, reducing delays and improving your experience.
Tri 2 2025
Request to update e-library resources for GSBS6001
Tri 1 2026
University of Newcastle, Australia is reviewing resources as e‑library resources are managed at the University level.
March 2026
Compliment
Tri 1 2026
The lecturer is very engaging and efficient with everyone’s time, which makes the class a lot more enjoyable.

Course title GSBS6484 Corporate Governance and Social Responsibility
March 2026
Compliment
Tri 1 2026
The examples discussed with the lecturer in class were particularly helpful. It helps in understanding how to apply the concepts to real world.

Course title GSBS6384 Strategic Health Leadership and Management
March 2026
As part of our commitment to enhancing the overall student experience, a student feedback portal is provided for students to submit suggestions, compliments, informal complaints, and formal complaints.

If you wish to provide suggestions/feedback, share it with us on our
Feedback Portal

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    Student Feedback Portal

    We would love to hear your thoughts or concerns. Your feedback is valuable and we will review each submission so we can improve improve your learning journey with us.

    Email singapore-studentcentral@newcastle.edu.au if you would like to:

    • Make an appointment
    • Get advice on what to do next
    • Share suggestions
    • Feedback
    • Ask questions about any part of your student experience

    Your Privacy Matters

    Any information you share with us will be handled according to Newcastle Australia’s Data Protection & Privacy Policy .

    Suggestions/Compliments

    Students are encouraged to Suggest/Compliment in matters relating to your University experience. Your Suggestion/Compliment is valuable as it helps us develop and better improve our student facilities and services.

    Informal Complaint

    At Newcastle Australia, we encourage you to start by speaking directly with the person or team involved. A simple, respectful conversation often clears things up quickly and helps everyone understand the situation better. Resolving concerns informally can be helpful because:

    • it’s usually faster and less complicated
    • you get the chance to clarify misunderstandings right away
    • you can explore solutions together without needing a formal process
    • if the issue affects other students, resolving it early may improve their experience too

    And if you’ve tried this or feel uncomfortable raising it directly, we’re always here to support you.

    Formal Complaint

    If you’re thinking about submitting formal feedback, it’s usually for one of these reasons:

    • You’ve already tried resolving the issue informally

    If you’ve spoken to the relevant person or team but your concern is still unresolved, you can move to the formal process. When submitting your feedback, please include the steps you’ve already taken so we can understand what has been done so far.

    • You feel you’ve been unfairly or negatively affected

    If a situation has impacted you in a way you believe is unjustified and it relates to something that Newcastle Australia is responsible for, you may choose to submit formal feedback.

    • The matter isn’t already covered by another policy

    Some issues fall under specific policies (e.g., academic matters, assessment, appeals, student conduct). If your concern doesn’t fall under one of those areas, the Student Feedback Management process may be the right pathway.

    Information about how formal feedback are managed can be found in the Student Feedback Management Procedure . You are encouraged to seek assistance from Student Feedback to ensure your formal complaint is appropriate to this form, is complete, and includes sufficient supporting evidence by writing to pvc-singapore@newcastle.edu.au for advice regarding the process.










    Kindly utilize your official UON Email address for all communications, as we monitor feedback to ensure quality assurance standards are met.














    Suggestions/Compliments

    • Students are encouraged to Suggest/Compliment in matters relating to your University experience. Your Suggestion/Compliment is valuable as it helps us develop and better improve our student facilities and services.

    Your Privacy Matters

    Formal Complaint

    If you’re thinking about submitting formal feedback, it’s usually for one of these reasons:
    1. We’re always here to listen. Your ideas, concerns, and suggestions help us improve your experience and make NAIHE a better place for everyone. If you’d like to chat with us, share feedback, or get guidance, we’re happy to help.
    2. You feel you’ve been unfairly or negatively affected If a situation has impacted you in a way, you believe is unjustified and it relates to something that Newcastle Australia is responsible for, you may choose to submit formal feedback.
    3. The matter isn’t already covered by another policy Some issues fall under specific policies (e.g., academic matters, assessment, appeals, student conduct).If your concern doesn’t fall under one of those areas, the Student Feedback Management process may be the right pathway.
    Information about how formal feedback are managed can be found in the Student Feedback Management Procedure. You are encouraged to seek assistance from Student Feedback to ensure your formal complaint is appropriate to this form, is complete, and includes sufficient supporting evidence by writing to pvc-singapore@newcastle.edu.au for advice regarding the process.
    If you’re thinking about submitting formal feedback, it’s usually for one of these reasons:
    1. We’re always here to listen. Your ideas, concerns, and suggestions help us improve your experience and make NAIHE a better place for everyone. If you’d like to chat with us, share feedback, or get guidance, we’re happy to help.
    2. You feel you’ve been unfairly or negatively affected If a situation has impacted you in a way, you believe is unjustified and it relates to something that Newcastle Australia is responsible for, you may choose to submit formal feedback.
    3. The matter isn’t already covered by another policy Some issues fall under specific policies (e.g., academic matters, assessment, appeals, student conduct).If your concern doesn’t fall under one of those areas, the Student Feedback Management process may be the right pathway.
    Information about how formal feedback are managed can be found in the Student Feedback Management Procedure. You are encouraged to seek assistance from Student Feedback to ensure your formal complaint is appropriate to this form, is complete, and includes sufficient supporting evidence by writing to pvc-singapore@newcastle.edu.au for advice regarding the process.

      Feedback Type*

      Kindly utilize your official UON Email address for all communications, as we monitor feedback to ensure quality assurance standards are met.

      Department